RealCheck generally takes 24-48 hours, though you may receive an opinion much faster.
RealCheck costs $20 for handbags listed on eBay.
No, the fee is charged whether a handbag is deemed “Authentic” or “Counterfeit.” The only exception is “Undetermined” where you will receive a refund if our authenticators are unable to render an opinion.
No, you will not receive a certificate, letter or guarantee of authenticity. You will receive our authenticator’s expert opinion of the item based on the quality of the information presented in the listing. You will however have the option to purchase an official Certificate of Authenticity through the Real Authentication website for an additional fee, should you choose to do so.
Our staff does their best to process each request in a timely manner, but there may be instances where requests are made too close to the end of a listing (auction or Buy It Now). For example, if you send a request to Real Authentication within 24 hours of the auction close, while there is a good chance your request will be processed in time, our authenticators may not be able to process the request before the bidding ends for that item. If your order cannot be processed in time, you will receive a full refund for the order.
If the item shipped to you turns out to be Counterfeit, you may purchase an official Written Statement document through the Real Authentication website for an additional fee. This document outlines the discrepancies of the item and serves as an expert opinion needed to help regain funds from fraudulent sellers.
Should REAL AUTHENTICATION, Inc provide a service to you, the buyer, the Agreement is solely and only based on the terms of Service provided by REAL AUTHENTICATION, Inc. The Terms of Service will only become valid should REAL AUTHENTICATION, Inc. accept and to be paid in full for a service or services rendered. REAL AUTHENTICATION, Inc. reserves the right to refuse, deny or cancel a purchase or order at the companies own discretion without warning.
Services provided by REAL AUTHENTICATION, Inc. are provided by knowledgeable and skilled professional experts with years of training, learning and hands on experience of over 500K designer items. The determinations of each service provided is the opinion and or determination by a skilled expert authenticator under the Corporation. The services provided are based upon the buyers (you) purchase order information provided; that being photos and description of each item submitted. The buyer, you, has the right to seek a second evaluation with a separate company.
REAL AUTHENTICATION, Inc. does not make or provide any warranties or insurance about the reliability and accuracy for the outcome of the order or service.
REAL AUTHENTICATION, Inc. is in no way and shall not be held accountable, liable or responsible for any loss should the opinion of REAL AUTHENTICATION, Inc. regarding an order or service be disagreed upon at any time by a second
non-affiliated opinion or third party opinion.
A service will ONLY be provided with the must following items provided by you, the buyer: a cleared paid in full payment, visible, accurate, unaltered and relevant photos of and for the item needing a service, proper and correct
A service provided by REAL AUTHENTICATION, Inc. will not be provided or held accountable or
liable should any of the information provided by you, the buyer, not be provided with in the time frame of the purchase or thereafter. The buyer, you, are responsible and accountable for the information submitted to REAL
AUTHENTICATION, Inc. and to look over and approve all information requested by REAL AUTHENTICATION, Inc. such as contact information and photos before submitting for a service or order.
The buyer understands and agrees the images provided for the initial service or order may be placed and used within the report to show and provide authenticity. The buyer, understands and agrees that REAL AUTHENTICATION, Inc. is
in no way affiliated with the purpose of any third party media should it be brought forth from any service or documentation materials provided. The services offered by REAL AUTHENTICATION, Inc. are priced accordingly.
The prices provided by REAL
AUTHENTICATION, Inc. are not nor ever negotiable. REAL AUTHENTICATION, Inc. reserves the right to reevaluate, change or alter the pricing of any service at anytime. An order or service purchased or submitted will only be responsible for the amount owed at the time of purchase and can not or will not be altered should pricing change after
the time of submission.
REAL AUTHENTICATION, Inc. will not refund any service or order purchased should the item be found or determined counterfeit or 'fake'. Should REAL AUTHENTICATION, Inc. determine the item in question 'unable to authenticate' a refund will be issued in the same payment method as the original order was purchased. REAL AUTHENTICATION,
Inc. will not refund any service or order purchased should the buyer not be able to provide accurate and visible photos with in 3 days including requested additional photos.
REAL AUTHENTICATION, Inc. reserves the right to legal action should the buyer use, reproduce or make copy of or provide a Certificate of Authenticity, Written Statement, Identification or Appraisals for an item or items that are not
related to the original Certificate provided. At the time of alteration, the Certificate will become null and void and REAL AUTHENTICATION, Inc. will not be held accountable or liable for the outcome of third party or buyers actions and/or decisions as the agreement shall be terminated between the buyer and REAL AUTHENTICATION, Inc.
Have a question? We will get back to you as soon as possible with an answer.